Our Service and Market Coverage
mending operates within jurisdictions where online wagering is legal and regulated. We do not offer our services in regions where local law prohibits online gaming or sportsbook betting. Users are responsible for verifying that their access and use of mending comply with their own jurisdiction's regulations. If you are unsure whether mending is available in your region, contact our support team before creating an account.
Our market focus spans football, live casino, slots, and esports. On the sportsbook side, we cover Liga 1 fixtures, Piala Indonesia tournaments, Piala AFF competitions, and international leagues including the Champions League and Premier League. In live casino, we offer blackjack, roulette, baccarat, and specialty tables like Dragon Tiger, all streamed from multi-camera studios in real time. Our slot library includes popular titles like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways.
Esports betting on mending covers Mobile Legends Professional League (MPL), Free Fire tournaments, and PUBG Mobile competitions. We aim to provide competitive odds, rapid settlement, and transparent rules for every market we offer. Our odds team monitors league schedules, team form, and player availability to ensure our markets reflect current conditions.
Account Verification and Data Protection
Before your first withdrawal, mending requires identity verification. This is a legal requirement, not a platform restriction, and it protects both you and us. You'll upload a government-issued ID (KTP, passport, or driver's license) and proof of address (utility bill, bank statement, or lease document). Our verification team reviews these documents during standard business hours and typically completes the process within a few working days.
We protect your personal data through encryption, secure servers, and strict access controls. mending does not sell your data to third parties. Your payment information—bank account number, e-wallet credentials—is never stored in plain text on our systems. When you link a payment method to mending, we store only your account identifier and use it to facilitate deposits and withdrawals. All communication between your device and mending servers is encrypted using standard HTTPS protocols.
Our privacy policy covers how we collect, use, and protect your data. You can review the full policy under Privacy Policy at any time. If you have concerns about your data or suspect unauthorized access to your account, contact our support team immediately. We treat data-breach reports as urgent and investigate thoroughly.
mending's core commitments
- Transparent odds and settlement rules for all betting markets
- Standard KYC verification before any withdrawal
- Encrypted data storage and secure payment processing
- Response to account and payment issues during standard business windows
- Jurisdiction-restricted access: services available only where local law permits
Our Support and Account Recovery
mending provides customer support via email and in-app live chat during standard business hours. We aim to respond to account issues, payment disputes, and technical problems within a reasonable timeframe—typically a working day for urgent matters. During major holidays like Idul Fitri, Idul Adha, Imlek, and Nyepi, our response window may extend, but we remain available for critical issues.
If you forget your password, use the "Forgot Password" option on the login page to reset it. If you lose access to your registered phone number or email, contact our support team with proof of identity. We can verify your identity and help you regain access. Account recovery is handled securely and prioritized to minimize downtime.
We do not guarantee instant resolution for all issues, but we commit to transparency about investigation timelines and regular updates. If you disagree with a settlement decision or have a complaint about mending's service, you can escalate to our management team through our FAQ page or via direct support contact. We encourage feedback and use it to improve our platform.
Payment Methods and Withdrawal Processing
mending supports a comprehensive suite of payment methods tailored to Indonesia's fintech landscape. Deposits via DANA, e-wallet, mobile banking, and local payment typically clear within minutes. online payment and bank transfers (e-wallet, mobile banking, local payment, online payment) may take longer, depending on your bank's processing speed. All deposits are credited to your mending balance immediately after settlement; you don't need to wait to begin playing.
Withdrawals are processed during standard business hours and typically settle within a working day, depending on your chosen payment method. E-wallet withdrawals often clear faster than bank transfers. We deduct a small withdrawal fee from your requested amount; the fee varies by payment method and is displayed before you confirm the transaction. Once your withdrawal is approved, mending initiates the transfer to your payment method; from there, the timeline depends on your provider's processing speed.
For detailed guidance on each payment method, visit our E-Wallet or e-wallet Transfer guides. If you have questions about payment limits, fees, or processing timelines, contact support or check our FAQ section.