mending Platform Account Terms

When you create an account on mending, you enter into an agreement with us that sets out how we operate, how you use our platform, and what each of us commits to. This page explains those terms in plain language—not as dense legal blocks, but as straightforward statements about account opening, deposits, withdrawals, disputes, and the protections we offer.

Our mending platform is available only where local law permits. We operate within Indonesia's financial and gaming regulations, and we expect all users to verify that access to mending complies with their own jurisdiction's law. We keep these terms updated as our platform evolves and as regional regulations change; when we make material changes, we notify you and ask for your acknowledgment before you continue.

Whether you're a sportsbook user tracking Liga 1 or Piala AFF fixtures, a live-dealer player at our blackjack and roulette studios, or an esports bettor on Mobile Legends and Free Fire markets, these terms apply equally. Read them carefully, and contact our support team if anything is unclear.

Account Opening and Your Responsibilities

To open an account on mending, you must be a legal adult in your jurisdiction (typically 18 or older) and provide accurate personal information. We use your details to set up your account, process deposits and withdrawals, and comply with regulatory requirements. During account creation, you confirm that the information you provide is true and that you have the authority to use the payment methods you link to your account.

You are responsible for keeping your mending login credentials confidential. If you suspect unauthorized access to your account, notify our support team immediately. We will work to secure your account, but we cannot be liable for losses that occur while your credentials are compromised if you delayed reporting the issue. We also recommend enabling two-factor authentication for added security.

Once verified, your account is live. You can deposit funds, wager on markets across sportsbook (Liga 1, Piala Indonesia, Piala AFF), live-dealer tables, slots, and esports, and request withdrawals. All activity on your account is your responsibility. We log all transactions and maintain records for audit and compliance purposes.

Deposits, Withdrawals, and Payment Methods

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits are credited to your mending account immediately upon clearance by the payment provider. Each payment method charges its own processing fee, which is deducted from your transfer. We display the fee before you confirm the transaction.

Withdrawal requests are processed during our standard business hours. You must have a verified account and a linked payment method to withdraw. We settle withdrawals to the same method used for your deposit, unless you've explicitly linked an alternative account. Processing times depend on your payment provider: e-wallets often clear within hours, bank transfers typically within 1-2 business days. We cannot accelerate these timelines—they are set by the banks and fintech providers themselves.

If a deposit or withdrawal fails, mending's system attempts to reverse or refund the transaction automatically. If reversal fails, contact our support team with your transaction ID. We investigate and either recover your funds or provide documentation of the issue. We do not charge fees for failed transactions, but we also do not offer guaranteed resolution timelines—only transparency about what we're investigating.

Bonuses, Promotions, and Settlement

From time to time, mending may offer bonuses or promotional credits. These are subject to terms specific to each promotion (wagering requirements, maximum withdrawal amounts, etc.). We display these terms clearly when you claim a bonus. Bonuses are mending funds and may not be withdrawn as cash; they must be wagered according to the promotion's rules before any withdrawal is permitted. We reserve the right to claw back unused bonuses after a certain period of inactivity.

Settlement of wagers is automatic. Once an event concludes and the outcome is confirmed, mending's system credits or debits your account accordingly. In rare cases where a match is abandoned, postponed, or voided, we follow standard settlement rules outlined in our FAQIf you believe a settlement is incorrect, contact us with details of the wager and disputed outcome. We review these disputes thoroughly during business hours and communicate our findings transparently.

We do not offer guaranteed-win promises, "risk-free" bets, or "money-back" guarantees for losing wagers. All wagering carries risk, and mending is not responsible for losses. If you wish to stop wagering temporarily, you can restrict your own account through Account Settingsif you wish to close your account permanently, contact our support team and we will process a final withdrawal and account closure.

Dispute Resolution and Jurisdiction

If you have a dispute with mending—a settlement disagreement, a payment issue, or a technical complaint—our first step is to listen and investigate. Contact our support team via email or live chat in the app. Provide as much detail as possible (transaction IDs, screenshots, dates). We respond during standard business hours and work toward resolution. Most disputes are resolved within a few working days; complex cases may take longer.

If we cannot resolve a dispute to your satisfaction, you have the right to escalate the matter. We are transparent about our investigation process and will provide you with a written explanation of our decision. We do not offer binding arbitration at this stage—only clear communication about why we reached our conclusion. This is not a legal judgment, but a statement of mending's position based on account logs and platform rules.

Our mending platform operates within the jurisdictions where local law permits. We do not operate in jurisdictions where online gaming is prohibited. Users are responsible for verifying that access to and use of mending complies with their own jurisdiction's law. We reserve the right to restrict or terminate accounts if we believe a user is accessing mending from a prohibited jurisdiction or violating local regulations. We also comply with international sanctions and anti-money-laundering requirements; accounts flagged for suspicious activity may be frozen pending investigation.

Data Protection and Account Security

We collect personal data (name, contact details, payment information) to operate your mending account and comply with regulations. We use industry-standard encryption to protect your data in transit and at rest. We do not sell your data to third parties. We share information only with payment providers, banks, and regulatory authorities where required by law.

You have the right to access, correct, or delete your personal data. Contact our support team to request these actions. We will respond within standard timeframes. Deletion of personal data may prevent you from using mending; we will explain the consequences before you proceed.

These terms reflect how we, mending, operate today. As our platform evolves and as regulations change, we may update them. We encourage you to review these terms periodically and reach out to our support team if you have questions about your rights or our obligations.