mendingPrivacy Policy

This page describes what we collect when you use mending and how we keep that data protected. We take your privacy seriously, and we're transparent about what personal information we gather, who has access to it, and how long we retain it. Whether you're depositing funds via DANA, e-wallet, mobile banking, or local payment, placing bets on Liga 1 and Piala AFF fixtures, or playing live-dealer tables from your mobile device, your data security is our responsibility.

We comply with Indonesia's data protection practices and international standards for encryption and access control. We do not sell your personal information to third parties. We share data only with payment processors, banks, and regulatory authorities where required by law. This policy outlines your rights and our obligations in plain English—if anything is unclear, contact our support team.

We update this privacy policy as our platform evolves and as regulations change. When we make material changes, we notify you and ask for your acknowledgment. Your continued use of mending after a policy update means you accept the new terms.

What Data We Collect on mending

When you create a mending account, we collect your name, date of birth, phone number, email address, and residential address. This information is required to set up your account, verify your identity, and process deposits and withdrawals. We also collect payment details—your bank account number or e-wallet identifier—but we do not store these in plain text. Instead, we encrypt them and pass them securely to our payment processors.

As you use mending, we log your activity: bets placed, deposits and withdrawals, login times, and device information (IP address, browser type, operating system). We collect this data to detect fraud, prevent unauthorized access, and comply with anti-money-laundering regulations. We also use activity logs to investigate disputes and troubleshoot technical issues.

We may also collect data through cookies and similar tracking technologies. These help us remember your preferences, keep you logged in, and analyze how users interact with mending. You can control cookie settings in your browser; disabling them may limit some features of the platform. Our mending app on your mobile device may request permissions to access your location, camera, or microphone—these are optional, and declining them does not prevent you from using mending.

How We Use Your Data on mending

We use personal data to operate your mending account, process payments, and provide customer support. When you request a withdrawal, we share your verified details with your payment provider (BCA, e-wallet, mobile banking, or your e-wallet operator) to complete the transaction. We use your phone number and email to send account notifications, payment confirmations, and support responses. We may also use your contact details to notify you of policy updates or platform maintenance.

We analyze aggregated and anonymized data to improve mending's features, speed, and user experience. For example, we may analyze which payment methods are most popular in Jakarta, Surabaya, Bandung, Medan, or Semarang, or which game types are most frequently played during Idul Fitri or Idul Adha holidays. This analysis helps us optimize our platform, but we never link this data back to individual users.

We also use your data for regulatory compliance and fraud prevention. Our compliance team reviews account activity for suspicious patterns—rapid deposits followed by immediate withdrawals, unusually large transactions, or activity inconsistent with your profile. If we flag your account for investigation, we may freeze it temporarily while we verify your identity and source of funds. This protects you, us, and the integrity of our platform.

Third-Party Processors and Data Locations

We work with third-party processors to operate mending securely. Our payment processors (local payment, online payment, e-wallet, mobile banking, local payment, and your banks) handle payment data according to their own privacy policies. We require all processors to sign data-protection agreements that commit them to the same security standards we use. However, we are not responsible if a processor's systems are compromised or if they mishandle your data—only for the adequacy of our vetting and contractual protections.

Our servers may sit outside your jurisdiction (Indonesia). Data stored on servers in other countries is still subject to this policy and to our encryption standards, but it may be subject to that country's laws. By using mending, you acknowledge that your data may be processed internationally. We take reasonable steps to ensure servers are located in regions with strong data-protection frameworks, but we cannot guarantee this for all future infrastructure changes.

We also share data with regulatory authorities and law-enforcement agencies when required by law. We do not voluntarily share this information, but we may be compelled to do so by court order or government request. In such cases, we will comply to the extent required and may not be able to notify you.

Your Rights and Data Requests

You have the right to access, correct, and delete your personal data on mending. To request these actions, contact our support team via email or in-app chat. We will verify your identity and respond within a reasonable timeframe—typically a few working days. If you request deletion of your personal data, we will remove information not required by law to retain (such as transaction records for anti-money-laundering compliance). Deletion may prevent you from recovering your account if you later wish to reactivate it.

You also have the right to data portability—we can provide your personal data in a structured, portable format so you can transfer it to another service. We will comply with this request where technically feasible, though some data (transactional records, account history) may be retained for regulatory reasons.

We retain your data as long as your account is active, plus a period afterward to comply with financial-record-keeping regulations (typically 5-7 years for transaction records). After this retention period, we securely delete your data or anonymize it so it cannot be linked back to you. If you have questions about data retention or wish to discuss your privacy further, reach out to our support team.

Updates and Contact

We update this privacy policy as needed. We will notify you of material changes via email or in-app notification and ask for your acknowledgment before they take effect. Your continued use of mending after an update means you accept the new policy. We also maintain a version-history log so you can see how this policy has evolved.

If you have questions about our privacy practices, wish to request data access or deletion, or want to report a data breach, contact our support team. We are committed to transparency and will respond to all privacy requests during standard business hours. Your privacy is fundamental to how we operate mending, and we take every concern seriously.