mending Account & Payment FAQ

On the mending login page, click the "Forgot password?" link. Enter your registered email address, and we'll send you a password-reset link within a few minutes. Follow the link to create a new password—use at least eight characters and include a mix of upper and lower case letters, numbers, and symbols for security. Your new password takes effect immediately. If you do not receive the reset email, check your spam folder or try again with a different email address linked to your account. If you are still unable to reset your password after multiple attempts, contact our support team via email or in-app chat, and we can help you recover your account.

For account verification, we require a government-issued photo ID (such as your KTP, passport, or driving licence) and proof of address (a utility bill, bank statement, or lease agreement dated within the past three months). Upload clear, colour photographs of both documents through your mending account settings. Our team reviews submissions and typically verifies accounts within one working day. If your documents are unclear, blurry, or do not match the information you provided during signup, we'll ask you to resubmit. Having a verified account unlocks access to higher withdrawal limits and faster payment processing. If you have questions about which documents we accept in your region (Jakarta, Surabaya, Bandung, Medan, or Semarang), contact support.

On your mending account, go to the Deposit page and select your preferred e-wallet: online payment, e-wallet, mobile banking, or local payment. Enter your deposit amount and confirm. You'll be redirected to the e-wallet app or browser interface, where you enter your PIN or password to authorize the transfer. Once confirmed, the funds arrive in your mending account within seconds to a few minutes. The money is then available for sportsbook bets on Liga 1 and Piala AFF matches, or for live-dealer tables like blackjack and roulette. If your deposit does not appear after five minutes, check your e-wallet transaction history to confirm the payment was sent. If it was sent but mending did not receive it, contact support with your transaction ID.

If a deposit via online payment, e-wallet, mobile banking, or bank transfer (local payment, online payment, e-wallet, mobile banking) does not complete, first check your e-wallet or bank app to see if the payment went through. If it shows as successful on your end but has not reached your mending account after ten minutes, the payment may be stuck in processing. Contact our support team with your transaction ID or reference number, and we'll investigate. For withdrawals, if you request a payout but it does not arrive within the expected timeframe, it may be pending verification or bank processing. During high-traffic periods or holidays like Idul Fitri or Idul Adha, processing times may be longer than usual. Support can check the status and resolve stuck transactions.

Live-dealer tables on mending are real games streamed from studio cameras: blackjack, roulette, baccarat, and Dragon Tiger, hosted by human dealers. You see the cards or wheel in real time and interact via the chat feature. Slots are software-based games like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways, with digital reels and animations. Slots are faster-paced and can be played offline; live-dealer tables require a stable internet connection. Both are available on the mending mobile app, which streams efficiently even on low-data connections. Choose live-dealer for a social, real-time experience, and slots for quick, independent gameplay. Many users enjoy both during a single session.

Free bets and free spins are promotional offers that give you a no-cost way to try certain games. They may be awarded when you create a new account, deposit for the first time, or during seasonal promotions around Idul Fitri, Idul Adha, or other events. Free bets are credits you use to place sportsbook wagers on Liga 1 or Piala AFF matches without risking your own money. Free spins are plays on specific slot games. You'll see these offers in your mending account under Promotions or Bonuses. Each offer comes with terms—you may need to play through the amount a certain number of times before you can withdraw winnings. Read the terms carefully so you understand the conditions. If you are unsure whether an offer applies to you, contact support.

Your personal data and payment details on mending are encrypted using industry-standard security. Your password is never stored in plain text; we hash it using secure algorithms. Payment card and e-wallet information (local payment, online payment, e-wallet, mobile banking) is encrypted and passed only to our trusted payment processors. We do not sell your data to third parties. We share information with payment providers, banks, and regulatory authorities only when required by law. Our servers are protected by firewalls and regular security audits. For full details on how we collect, use, and protect your data, see our Privacy policyIf you suspect your account has been compromised, change your password immediately and contact support.

We offer customer support via in-app live chat and email during standard business hours. Open your mending account and look for the Chat icon in the bottom-right corner to start a conversation with our team. You can also email support with your account username and a description of your issue. We typically respond to emails within a few working hours. For urgent account or payment issues, in-app chat is fastest. If you have questions about service availability in your jurisdiction or terms of service, you can also refer to our Legal notice page. For account recovery or complex technical issues, support may ask you to verify your identity before assisting. Be patient during peak periods—response times may be longer than usual.